Refund & Cancellation Policy

Effective Date: August 16, 2026

At GoPawnaCamp.com, we understand that travel plans can change. Our Refund & Cancellation Policy explains the terms applicable to cancellations, booking modifications, refunds, and cancellations caused by circumstances beyond our control.

By making a booking with GoPawnaCamp.com, you acknowledge and agree to the policy below.

1. Booking Confirmation

A booking is considered confirmed only after the required advance payment has been successfully received.

The customer should keep the booking confirmation, payment receipt, transaction details, and booking ID for future reference.

2. Customer Cancellation

Customers may request cancellation of their booking by contacting GoPawnaCamp.com through the official contact details provided on the website.

The refund amount will depend on how far in advance the cancellation request is received.

Suggested Cancellation Structure

Important: If you want to use different percentages or cancellation periods for GoPawnaCamp.com, the booking-specific cancellation terms displayed at checkout will prevail.

3. Date Change / Rescheduling

Customers may request to change their booking date, subject to availability.

• Date changes must be requested in advance.

• Rescheduling is subject to availability.

• Price differences may apply if the new date has a higher tariff.

• Promotional or special-event bookings may not be eligible for rescheduling.

• A rescheduled booking may be subject to the cancellation terms applicable to the original booking.

4. No-Show

If a customer does not arrive at the campsite on the scheduled check-in date without prior communication, the booking will be treated as a No-Show.

No refund will normally be provided for a no-show.

5. Late Arrival

Late arrival does not automatically extend the booking or qualify the customer for a refund.

Guests should inform GoPawnaCamp.com as early as possible if they expect to arrive late.

6. Early Departure

If a guest leaves the campsite before the scheduled check-out date, no refund will normally be provided for unused nights, meals, activities, or other services unless otherwise agreed in writing.

7. Cancellation by GoPawnaCamp.com

GoPawnaCamp.com may cancel or modify a booking in exceptional circumstances, including:

• Severe weather conditions

• Heavy rainfall or flooding

• Unsafe lake or campsite conditions

• Government restrictions or orders

• Road closures

• Natural disasters

• Fire or other emergencies

• Operational or safety concerns

• Circumstances beyond our reasonable control

Where GoPawnaCamp.com cancels a confirmed booking and the customer is entitled to a refund, the applicable amount will be communicated to the customer.

Where reasonably possible, customers may be offered an alternative date or suitable alternative arrangement.

8. Weather-Related Cancellations

Pawna Lake is an outdoor camping destination and weather conditions can change unexpectedly.

If camping or related activities become unsafe because of severe weather or other environmental conditions, GoPawnaCamp.com may suspend, modify, postpone, or cancel affected services.

Safety will always be given priority.

Where a refund is applicable, it will be handled according to the circumstances and the applicable booking terms.

9. Activity Cancellation

Adventure activities and outdoor experiences may be cancelled or suspended because of weather, safety conditions, government restrictions, equipment issues, or other operational reasons.

If an activity included in a package is cancelled and GoPawnaCamp.com is unable to provide an alternative, the applicable amount for that activity may be refunded where appropriate.

A cancellation of one activity does not automatically entitle the customer to a full refund of the entire booking.

10. Refund Processing

Approved refunds will normally be processed to the original payment method used for the booking.

The time required for the refund to appear in the customer’s bank account or card statement may depend on the payment gateway, bank, card issuer, or other financial institution.

GoPawnaCamp.com will process approved refunds within a reasonable period and in accordance with applicable requirements.

11. Payment Gateway Charges

Where a payment gateway, bank, or third-party payment provider has charged a non-refundable processing fee, the treatment of such fee will depend on the applicable booking terms and payment-provider rules.

Any applicable deduction will be communicated to the customer where required.

12. Promotional and Special Offers

Bookings made under special offers, promotional rates, group discounts, festival packages, last-minute deals, or other discounted schemes may have separate cancellation and refund conditions.

The cancellation terms displayed at the time of booking will apply to such reservations.

13. Partial Cancellation

If a booking is made for multiple guests and only some guests cancel, the refund will be calculated according to the applicable cancellation policy and the revised booking amount.

Changes to the number of guests are subject to availability and may affect the package price.

14. Duplicate or Failed Payments

If a customer is charged more than once for the same booking due to a payment or technical issue, the customer should contact GoPawnaCamp.com with the relevant transaction details.

After verification, eligible duplicate payments will be refunded through the appropriate payment method.

15. Non-Refundable Services

Certain services or charges may be marked as non-refundable at the time of booking.

Customers are advised to carefully review the package details, inclusions, exclusions, and cancellation conditions before completing payment.

16. Refund Eligibility for Service Issues

If a service paid for by the customer is not provided as agreed, customers should contact GoPawnaCamp.com as soon as possible.

The issue will be reviewed based on the booking details, service provided, circumstances, and applicable law.

Where a refund or other remedy is legally required, it will be handled accordingly.

17. How to Request a Cancellation

To request cancellation, customers should provide:

• Booking ID

• Customer name

• Registered mobile number

• Booking date

• Check-in date

• Reason for cancellation, if applicable

• Payment/transaction details where required

Cancellation requests should be submitted through the official contact details listed on GoPawnaCamp.com.

18. Cancellation Request Time

The effective cancellation time will generally be based on the date and time GoPawnaCamp.com receives the cancellation request through an accepted communication channel.

Customers are advised to request cancellation as early as possible.

19. Disputes Regarding Refunds

If a customer believes a refund has been incorrectly calculated or delayed, they should contact GoPawnaCamp.com with the booking and payment details.

We will review the request and communicate the outcome within a reasonable period.

20. Changes to This Policy

GoPawnaCamp.com may update this Refund & Cancellation Policy from time to time.

The latest version will be published on this page. Customers are encouraged to review the applicable cancellation terms before making a booking.

21. Contact Us

For cancellation, refund, rescheduling, or booking-related questions, please contact:

GoPawnaCamp.com
Website: GoPawnaCamp.com
Email: [Your Official Email Address]
Phone / WhatsApp: [Your Official Contact Number]
Address: [Your Business Address]

Important Note

The cancellation terms shown during the booking process or in the customer’s booking confirmation should clearly state the applicable refund percentage and deadline. If those booking-specific terms differ from this general policy, the booking-specific terms should be used where legally permissible.

By making a booking through GoPawnaCamp.com, the customer confirms that they have read and understood the applicable Refund & Cancellation Policy.